Enterprise Service Design for Government: De-risking the design and delivery of digital services
The proliferation of digital transformation in governments in recent years has been fuelled by the increase in demand for better citizen-centric digital products and services and the ability to access new technologies and innovations to boost efficiency and productivity. How can Government move at pace with the demand? How can Government Departments and Agencies make the steps towards more efficient and seamless delivery of digital transformation and change to produce value for internal business operation and external citizen value? And how an agile approach can de-risk the delivery.