Fionna Yao
Fionna is a Lead Designer working on the future of customer support automation at Zendesk. She uses curiosity, empathy, and creative problem-solving to create great chatbot and automation experiences. With a background in both digital agency and SaaS product design, she’s happiest when helping the team bridge those gaps at the intersection between design and development phase. Strong relationships and collaboration with product and engineering partners are an essential part of how Fionna works.