Katrina Harrison
Katrina Harrison leads the Customer Focused Design practice at NBN Co, the organisation tasked with connecting every home and business in Australia to the National Broadband Network. As the lead customer advocate for the product team, she works with telecommunications providers and their customers to understand end-to-end experiences, and translate customer needs into insights and product solutions.
Katrina has worked across a broad range of industries and roles, including marketing, product management, business development and system innovation before discovering design thinking and building a passion for customer centered design.