Ben Kraal
Dr Ben Kraal is a Research Fellow with the People and Systems Lab and a lecturer in the School of Design at QUT.
Recently, his work has focussed on how people experience complex systems and services with a focus on airports and healthcare. He was a joint recipient of the 2011 Engineers Australia (Queensland) award for R&D for his work on the pilot project for the ARC-Linkage funded “Airports of the Future” project. His work on airport passenger experience has been highly influential and achieved significant impact in the industry. Examples of Ben’s work in healthcare include identifying expertise in nurses applying compression bandages, performing user-testing for a prototype telehealth stethoscope and investigating eHealth system experiences of people with an intellectual disability.
Ben’s approach draws on design and qualitative sociology to reveal how systems and services are made and made useful.