Don’t forget the first-time user!
First-time users enter your system with a child-like innocence, ready to test the simplicity of your system as only a first-timer can. Often they find themselves lost, alone, frustrated, and vowing never to return. With examples from health and transport, we’ll explore the way to get it right – first time!
Marie-Claire Grady is an experienced CX strategist, designer and facilitator who challenges her clients to take a new perspective on business problems. Marie-Claire has a unique ability to ‘bring customers into the room’ and is passionate about building Customer Focused businesses through her consulting firm, 3rdView.
