How Enterprise Software Can be Saved by UX Research and Service Design
Enterprise software is often terrible. Through UX research methods, we have the chance to improve it. In this talk, I show how to apply mixed methods to inform UX design on software and services that are not consumer-facing, rather used internally by companies and employees. I will talk about how to take research to new heights, by modifying the traditional Service Design Blueprint, to suite alternative research needs and how this can make any project infinitely better.