Using structured templates to capture observation data
We conducted a series of observation sessions to evaluate the different touch points of the new student enquiry service. Three observers used a structured template to record the observation data in the field. This talk will present the merits and drawbacks of using a structured template to capture observation data.
Dr Dharani Perera-Schulz is a User Experience consultant at Monash University’s eSolution department. She has extensive knowledge and experience in user centered design, interaction design, multimodal interfaces, assistive technologies and information architecture. Prior to her appointment at Monash University she has completed a PhD in Human Computer Interaction at Deakin University, Australia and Middlesex University, UK.