The conference included a range of presentations, from practical case-studies to project challenges to new techniques for designing great customer experiences.
The day before the conference was a single day workshop on the technique of customer journey mapping.
It was held on 8 May 2015, at Sumac in Docklands, Melbourne.
The Customer Journey Mapping workshop was on 7 May, at Rydges Melbourne CBD.
All-day workshop presented by Steve Baty and Iain Barker
Slides and audio is available for all presentations